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Do you wonder what learning experience designers will be doing in the future? I think one area where we will need to upskill is in conversation design. Think of the possibilities that chatbots and voice interfaces will provide for accessing information for learning and for support in the flow of work. In this episode, I speak with Myra Roldan about conversation design for the voice user interface (VUI). We discuss what makes an effective conversation and the technologies for getting started with voice user interface design.
Myra is a senior technical program manager at Amazon Web Services. She brings a unique mix of technical, business, and adult education expertise to her work. Myra is a TEDx speaker, author, and subject matter expert in competency development and effective learning delivery. Her book, Design A Voice User Interface Workbook, walks you through the steps of designing for this medium.
Read my review of Design A Voice User Interface Workbook.
WE DISCUSS:
- What is a voice user interface (vui)?
- Voice user interface examples for training
- Voice user interface design
- Benefits of the voice user interface for learning
- Available software (frameworks) to design learning for a voice environment
- Using xAPI in the voice environment
- Accessibility and the voice user interface
- Current state of voice user interface in learning products in terms of the Hype Cycle
- Principles for effective conversation design: Grice’s Maxim and user experience best practices
- The VUI design process: the happy path and the edge cases
- Leveraging Ai in the voice interface
- Whether voice personalities matter
- Software for developing a voice user interface
TIME: 30 minutes
TRANSCRIPT: Download the Conversation Design for the Voice User Interface Transcript
RESOURCES:
- Design a Voice User Interface: A workbook by Myra Roldan
- Ten Steps for Creating a Voice User Interface for Learning by Myra Roldan
- Alexa Design Guide
- Alexa Skill Blueprints
- Conversation Design from Google Design
- Watershed: xAPI and Alexa
- How Chatbots Can Enhance and Support Learning
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