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You are here: Home / Podcasts / ELC 013: Best Practices For Interviewing Your Audience

ELC 013: Best Practices For Interviewing Your Audience

Conversation with Steve Portigal

by Connie Malamed

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steve-portigal-interviewingDo you feel uncomfortable interviewing users? Does your organization think it’s best to avoid discussions with learners? Would you like to improve your interviewing skills? This interview with Steve Portigal will be valuable for anyone who answers yes to these questions.

Steve is the author of Interviewing Users: How to Uncover Compelling Insights. He has years of experience helping people learn to interview and to better understand their users. In this episode, Steve shares his best practices and advice, making it relevant for user experience and instructional design.

interviewing-users-bookWE DISCUSS:

  • The impact that interviewing has on the product and the designer
  • The places in a design/development cycle where user input is needed
  • Skills needed to become good at interviewing users
  • What you’ll need to unlearn
  • The best attitude to have while interviewing
  • How to think about and manage “reticence”
  • Techniques to reinforce learning about the interviewee
  • How to plan for an interview
  • Tips for asking good questions
  • Ways to record interviews

 TIME: 42 Minutes

TRANSCRIPT: Download the ELC 013 Podcast Transcript.

RATE: Rate this podcast in iTunes

RESOURCES

  • Interviewing Users: How to Uncover Compelling Insights
  • Portigal Consulting
  • @steveportigal

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Trackbacks

  1. Interviewing Users: Link Roundup (Second Anniversary Edition) | Portigal Consulting says:
    October 11, 2018 at 7:07 pm

    […] The eLearning Coach […]

  2. Interviewing Users: Link Roundup | Portigal Consulting says:
    November 14, 2016 at 1:35 pm

    […] The eLearning Coach […]

  3. CONNIE MALAMED – CRYSTAL BALLING WITH LEARNNOVATORS | E-Learning Blog says:
    May 26, 2016 at 8:21 am

    […] Compelling Insights’) about the best practices for interviewing an audience, recently for the eLearning Coach podcast. Your interviews are so compelling that it makes us ask you (for further refining our own […]

  4. Portigal | Interviewing Users: Link Roundup (Second Anniversary Edition) says:
    January 28, 2016 at 6:12 pm

    […] The eLearning Coach […]

  5. Interviewing Users: Link Roundup | Rosenfeld Media says:
    August 26, 2015 at 1:35 pm

    […] New: The eLearning Coach […]

  6. Steve interviewed about Best Practices For Interviewing Your Audience | Rosenfeld Media says:
    August 26, 2015 at 1:35 pm

    […] spoke about Interviewing Users with Connie Malamed for the eLearning Coach podcast. Listen at the link, or […]

  7. All This ChittahChattah | Interviewing Users: Link Roundup (Second Anniversary Edition) says:
    May 1, 2015 at 12:07 pm

    […] The eLearning Coach […]

  8. Happy Birthday to Interviewing Users: Link Roundup | Rosenfeld Media says:
    March 6, 2015 at 6:33 pm

    […] The eLearning Coach […]

  9. Interviewing Users: Link Roundup | Rosenfeld Media says:
    December 3, 2014 at 11:20 am

    […] The eLearning Coach […]

  10. All This ChittahChattah | Happy Birthday to Interviewing Users: Link Roundup says:
    May 2, 2014 at 10:44 am

    […] The eLearning Coach […]

  11. All This ChittahChattah | Interviewing Users: Link Roundup says:
    April 2, 2014 at 11:07 am

    […] The eLearning Coach […]

  12. Be The Learner says:
    March 25, 2014 at 8:43 am

    […] tells a story about pushing on with the process, even in the face of discomfort. (See podcast Best Practices for Interviewing Users.) The same applies to the review process. You can’t turn away because you feel uneasy. Take […]

  13. Gaze Into The Future Of Learning With Connie Malamed | Learnnovators - Bringing INNOVATION to E-LEARNING says:
    March 2, 2014 at 1:43 am

    […] Compelling Insights’) about the best practices for interviewing an audience, recently for the eLearning Coach podcast. Your interviews are so compelling that it makes us ask you (for further refining our own […]

  14. All This ChittahChattah | Portigal year in review, 2013 says:
    December 20, 2013 at 1:28 pm

    […] In support of Interviewing Users we did interviews with Tomer Sharon, Denise Lee Yohn, Ethnography Matters, Huffington Post, Maish Nichani, Business 901, UIE Book Corner, UX Matters, 33 Voices, UX Magazine and the eLearning Coach podcast. […]

  15. ELC 013: Best Practices For Interviewing Your A... says:
    December 19, 2013 at 8:56 pm

    […]   […]

  16. Ultimate Resource Guide For Designing Mobile Performance Apps: The eLearning Coach says:
    December 18, 2013 at 8:56 pm

    […] Best Practices for Interviewing Your Audience (podcast and transcript) […]

  17. All This ChittahChattah | This Week @ Portigal says:
    December 2, 2013 at 1:59 pm

    […] out the eLearning Coach podcast, where I spoke about Interviewing Users with Connie […]

  18. All This ChittahChattah | Interviewing Users: Link Roundup says:
    December 2, 2013 at 1:44 pm

    […] New: The eLearning Coach […]

  19. All This ChittahChattah | Steve interviewed about Best Practices For Interviewing Your Audience says:
    November 26, 2013 at 5:15 pm

    […] spoke about Interviewing Users with Connie Malamed for the eLearning Coach podcast. Listen at the link, or […]

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